About our Company:

Welcome to Endeavor, where innovation sparks, hearts beat with care, and teamwork reigns supreme! Our dynamic company is fueled by three electrifying values: Take Initiative, Care Deeply, and Endeavor Together. Brace yourself for a workplace where bold ideas take flight, empathy fuels our actions, and collective effort propels us to extraordinary heights. Join the excitement at Endeavor, where every moment is a thrill and success is our ultimate adventure!

General Summary:

Professional Services oversees the delivery and implementation of billable new technology and billable service requests. Professional Services primary focus is on aligning customer standards in the form of billable projects.

Essential Job Functions:

• Understand Professional Service objectives, as well as the role and function of internal team members.
• Implement new hardware, software, and services to our customer base.
• Perform scheduled or reactive onsite service calls.
• Provide escalation assistance to our Support Team as required.
• Knowledge transfer to internal departments to facilitate successful project implementations.
• Proactively plan, scope, oversee, coordinate, track and run assigned projects tasks.
• Provide regular project reviews and reporting to the Operations Manager and Director as required.
• Provide subject matter expertise.
• Oversee assigned projects in terms of resourcing, quality, and output to maximize both the time and cost outcomes for the Company.
• Become a valued member of the Standards and Alignment Committee
• Maintain high positive client and user satisfaction and relationships.
• Keep abreast of the development of relevant IT and telecommunication systems, hardware, and software applications within the industry.
• Implement, participate, and promote Quality Assurance (QA) objectives, processes, and procedures of the Company.
• Conduct thorough checking and self-checking of information and documentation.
• Maintain project files and keep documentation accurate and in good order.
• Assist in the training, mentoring and development of staff.
• Perform general office duties as required.
• Liaising with, managing, and advising Customers, other consultants, and contractors and attending meetings as required.
• Perform other appropriate duties and responsibilities as assigned by the VP of Engineering
• Adopt continuous learning and improvement processes in all aspects of the position.
• Implement, participate, and promote Company Policies and Procedures

Education and Experience:

• Bachelors degree, Advanced degree in technology or equivalent industry required.
• 7 years plus previous experience in IT administration and/or technical support experience, or equivalent.
• Strong all-round knowledge of IT and telecommunications infrastructure, hardware, and software applications.
• Demonstrated experience and knowledge of network and workstation operating systems, Microsoft Windows operating systems, and Cloud Technologies
• Demonstrated experience with web and internet technologies
• Minimum 3 industry standard expert or higher certifications related to network/solution design or administration. The position will also require Technical Accreditations in our core MSP/VAR offerings.

Benefits we offer!

• 401k with 100% match up to 6% employee contribution
• Medical
• Dental
• Vision
• Employer Paid - Life Insurance - 3x your salary
• Employer Paid - Long-term Disability
• Employer Paid - Short-term Disability
• Employer Paid - Access to financial planning services
• EAP

Compensation:

82,000-98,000